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[India] Indian Railways Revamps Ticket Reservation System / Refunds Available via Smartphone App

  • Release date: Sep 06, 2019
  • 2435 Views

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IRCTC was developed to replace the reservation system, which was difficult to understand and use.

The Indian Railways has developed a new system, “IRCTC”, to replace its troubled online ticket reservation system. You launch a smartphone app, select your departure station and destination, date and time, seat class, etc., and make your payment. The system is easy to use, even for first-time users, and requires a one-time password for login and reservation. In addition, a dedicated payment system (iPay) has been set up to facilitate payments and refunds in case of cancellations. iPay accepts a wide range of payments, including debit and credit cards. Passengers can easily view various information on the site, such as reservation status and operation status. In addition, iPay has started to provide reservation services for hotels and other services.

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Railroad companies strive to improve services as the range of users expands

Booking tickets for the Indian Railways has always been difficult, both at the counter and online. Online reservations are difficult to understand, and there are many problems with the reservation and payment processes, resulting in many problems such as "no reservation" and "no refund in case of cancellation. In India, there are many flights to each major city, but the railroads, which are cheap and have many routes, are popular among the poor to middle class, and the number of travelers using them is increasing every year. In addition, luxury express trains such as the "Gatimaan Express" have started running between Delhi and Agra, and the railroad companies are striving to improve their services even more.

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This article is co-authored by TNC Lifestyle Researcher (http://lifestyle.tenace.co.jp/) and Intage's Global Researcher.

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  • TNCアジアトレンドラボ

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    TNC ASIA Trend Lab

    TNC ASIA Trend Lab is an information organization run by TNC Inc. that researches and shares trends in Asia. It supports corporate marketing activities by finding insights from trends rooted in the lifestyles and habits of local consumers. http://lifestyle.tenace.co.jp/

  • Intage Inc

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    Intage Inc.

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